Common Retail Interview Questions and Best Answers

Common Retail Interview Questions and Best AnswersCommon Retail Interview Questions and Best AnswersInterviewing for a job can be stressful, but it doesnt have to be. Carefulpreparationtakes much of the uncertainty out of the experience, and enayas that you present yurself in a confident, competent way. This is especially important when youre interviewing for a job in retail because youll need to show the hiring manager that you have theinterpersonal skillsto provide optimal service to your customers. Before the big day, make sure you have a few appropriate interview outfits to choose from and that you have done your homework. That meansresearching the companyyou are applying to and reviewing your responses to likely interview questions.These are some of the interview questions that you may get during a retail job interview. Typical Questions Asked in a Retail Job Interview 1. Do you work well with people? What They Want to KnowRetail work is often collaborative. Interviewers wan t to know if you will be able to get along with, and work smoothly with, your fellow employees. Some may also be watching for signs that an employee will be too social at work, so be thoughtful in your response. Go beyond yes in your response to this question- provide examples or talk about how your colleagues would describe you inorderto expand on your response. I work really smoothly with others. I think thats really important in retail, where its important for every person on the floor to seem like theyre parte of the same team. Expand2. What is good customer service? What They Want to KnowInterviewers are eager to find out if your definition of customer service matches the companys. Keep in mind For brick-and-mortar stores, providing a memorable, positive experience for customers is essential to success. To me, the heart of good customer service is accommodating customers. That means greeting them cheerfully and having the knowledge to answer their questions as well. I always gi ve customers a smile and greeting, and try to get to know store inventory,aswell.Thisensures that if a customer has a question about sizing or fit, Im ready with an answer. Expand3. What hours are you available? What They Want to KnowThis question is fairly straightforward Interviewers need to know which shifts youll be available to work. Be honest in your response, but also be aware that interviewers are likely to want to hire people with flexible schedules. If your availability is flexible, mention that in your answer. Since Im in college, Im not available during class hours. For me, thats Tuesday and Thursday afternoons, as well as early on Friday morning. Other than that, Im available to work any shift you have available - and Im eager for hours, so nights and weekends are fine with me. Expand4. Why do customers shop at this store? What They Want to KnowInterviewers want to assess your understanding of the companys brand and the shopping experience the company seeks to provide. This is your opportunity to show off any company research youve done - so, if youve visited the store and noticed something meaningful, share it in your response. Its all about the experience. For instance, at my local branch, theres always a candle burning. Other branches Ive been to have fresh flowers. And Ive noticed how the clerks give me a cheerful greeting and personalized recommendations. No one ever seems like theyre aggressively selling to me. From start to finish, I think customers enjoy the experience of stopping in at ABC Company - its like a treat. Expand5. A customer becomes irate with you, and demands to speak to your supervisor. How do you handle the situation? What They Want to Knowbedrngnis everything goes smoothly all the time. Interviewers want to assess how youd deal with a stressful situation. When I speak to customers, I always try to be empathetic, and truly understand and fix the issue. But sometimes, a problem isnt fixable or a customer is just in a trul y bad mood. If a customer asked to speak to my supervisor, Id agree, and also apologize for not being able to resolve the situation. Then, Id grab my supervisor as fast as possible, and explain the circumstances so my supervisor would be prepared to deal with the customer. Afterwards, Id probably ask my supervisor for feedback, in case theres anything I can do to avoid asimilar situation in the future. Expand6. Why are you applying to work here? What They Want to KnowYour answer to this question will reveal if you feel positively (and even passionately) about the company and its products, or just want any job. The best responses are specific, and focused on the company (not you). All my life Ive been a big reader. Thats a solo activity mostly, but I love to make recommendations to friends and family. Id love to work at ABC Bookstore to be able to help customers find books- whether its a specific title they cant find on the shelves or a just-right title for a celebratory occasion. Ex pand7. What would you do if your replacement doesnt show up? What They Want to KnowLeaving your spot is not the answer Interviewers are looking to see that you know maintaining coverage is more important than your personal plans. This question is also a way to demonstrate your problem-solving skills. My first step would be to reach out to my replacement, to get a sense of the situation. Id want to know if the person is a complete no-show, or just stuck in traffic. Then, Id find my supervisor and let her know about the situation, so we could figure out alternative options together. Expand8. If hired, how long do you plan on working here? What They Want to KnowThe hiring process and training new employees is time-consuming and expensive for employers. Interviewers want to get a sense of if youll be sticking around- or just taking the job for a few months. If you are planning on a very short-term stint, you do not need to mention it. If hired, Id like to work with ABC Company on a long -term basis. Im in school for the next four years, and eager for a consistent role and to be part of the team here. Expand9. The leistungspunkt card machine is broken. What do you say to the customers? What They Want to KnowTechnological and other hiccups happen when you work in retail. Interviewers are looking for a glimpse of your problem-solving and communication skills in your response to this question. The earlier people know the machines are down, the better. So first, Id make sure my manager was aware of the situation. Then, Id suggest putting up a sign to inform customersthat the machine is down, so they can run to the ATM before getting to the cash register. As customers paid, Id apologize for the inconvenience and thank them for their understanding. Expand10. What do you see as your greatest strength? What They Want to KnowInterviewers want to know if your strengths match the companys needs. In your response, emphasize relevant skills that will benefit the company. Having strong communication skills means that I can work well with other team members, and thatIam also very comfortable interacting with customers. I tend to think of myself as a real people-person, and I genuinely enjoy interacting with customers and helping them find the items theyre looking for. Expand More Common Questions About You Who was your best babo? Why? -Best AnswersWhere do you see your career in fiveyears? -Best AnswersWhat has been your greatest accomplishment? -Best AnswersDo you have reliable transportation? More Customer Focused Questions What is customer service? -Best AnswersYou are scheduled to leave at 6 pm. Your replacement worker doesnt show up. What would you do?A customer wants to pay for $15 worth of merchandise in quarters - do you accept it?A customer wants to return a package of food that is open and half gone. What will you do?A co-worker is rude to customers. What would you do?You discover one of your co-workers giving free merchandise to his friends . What would you do?If a customer leaves without paying for gas, what would you do? What is most important - a good product or friendly, fast service? Sample Math Questions When youre asked math questionsduring a retail job interview, the interviewer wants to know that you have basic math skills.Review these tipsto help you know how to confidently answer math questions during an interview. Then, practice your responses by reviewing this list of common math interview questions for retail employees. The customers purchase totals $13.93. She gives you a ten-dollar bill and a five-dollar bill. How much change do you give her?If one bottle of soda costs $0.99, how much do three bottles cost? How much do they cost with 5% tax added on?Each pot of coffee holds 6 cups. We usually sell 10 cups of coffee every 15 minutes. How many pots of coffee will you need to make during our two-hour rush?Potato chips are on sale at half price. They sell for $1.19. How much is 50% off?A customer buys $ 27 worth of gas. He gives you a $50 bill. How much change do you give him? 55 x 20 24 - 48 62 28 14 36 82.20 - 53.66 15 x 7% 8.50 x 4% 19 x 15% How to Answer Retail Job Interview Questions During a retail job interview, your interviewers goal will be to get a sense of your personality and work style. Thatll help reveal if youre a good fit for the company. Answerquestions about yourselfhonestly, but be mindful of creating the best possible impression. Youll also likely get questions around yourcustomer service abilities, since retail jobs involve being around many people each day. Look for ways to show in your responses that you will prioritize the customer and provide strong customer service (even if customers are demanding or difficult). How to Prepare for a Retail Job Interview Interviewers will be looking for candidates who would fit in on the floor of the company. If you can, spend some time in the store before your interview. Watching how employees interact with cust omers can provide helpful insight. As well, you should be knowledgeable about the products sold in the store, and have a sense of the companys brand. Visit the stores website and read the about me page, andlookat the companys social media accounts,aswell,to get a sense of the companys identity. This research, along with preparing your responses to common retail interview questions, will help you ace the interview. Questions to Ask the Interviewer One of the questions you may be asked during a job interview for a retail stelle is Do you have any questions for me? Remember that interviewing works both ways, and asking questions is an opportunity to be sure the job is a good fitforyou. Have alist of questionsready to ask that will clarify the job requirements, your schedule, the flexibility of the sttte, and anything else that would help you decide whether you would want the job if it were offered to you. How many hours per week do you expect that I would work?What are the typical shifts covered by this position?Are weekend/evening hours required?How flexible are the hours and the schedule?Do the hours vary weekly, or stay the same?What are your busiest times during the day?What is the busiest day here?Do you schedule people for primarily the same hours every week, or do they vary greatly?Are there extra hours available during the holidays?How far in advance is the schedule posted?How many sales associates are on the floor during a shift? Is there a supervisor on during all shifts?Who does your displays?What is your biggest selling item?Do you offer commission?Are the performance reviews done by the store manager, or does a regional manager come in?Does this company have a policy of promoting from within?How many full-time employees does this store employ?What kind of atmosphere among the employees is there at this store/shop/boutique?What kind of growth do you expect to see from this company over the next five years?Will I be part of a team, or be working pr imarily independently? Will I have the opportunity to interview with the supervisor of this position?Can you describe for me a typical day in this position?How would you describe your companys management style?Is there an opportunity for growth within the company?What do you like best about working here?What do you like least about working here?Would you change anything about this department?If Im offered this position, how soon would you like forme to start?How many applicants are you interviewing for this position? Is there a dress code? What would I need to wear to work?When should I expect to hear from you? This is a lot of questions Do not feel like you have to ask them all. Jot down the ones that are important to you. Only ask questions that have not already been addressed during the interview. How to Make the Best Impression To leave your interviewer with a good impression, start by dressing professionally. Here is advice onhow to select an interview outfit. When your int erviewer greets you, make sure tosmile and give a good handshake. Youll want to be upbeat and have high energy during your interview. Both of these characteristics are desirable in retail employees. Comeprepared to the interview. That means having basic knowledge about the company and its products, as well as practicing your responses to the interview questions above.

How to Get a Job at Audible

How to Get a Job at AudibleHow to Get a Job at Audible If youre looking for a sprawling office filled with desks, a hushed silence and feverishly typing coworkers, Audible is not the company for you. When candidates first walk into any of the Audible offices- whether in Newark, NJ, Cambridge, MA or Berlin, DE - theres undeniable energy. Its a warm, friendly and energetic atmosphere where people are working hard to build great products and having fun while doing it, says Aviv Wecler, Director of Tech Recruiting at Audible. And its got nothing to do with the company perks, instead, its built into the fiber of the people. At Audible, we seek out people who embody the behaviors associated with the Audible People Principles. Our People Principles celebrate who we are and where weve been and guide the way we work shoulder to shoulder to enhance the lives of our millions of customers. They reflect and apply to everyone who works at Audible- be customer obsessed, imagine and invent before they ask, draw inspiration from culture and technology, activate caring, and articulate the possible and move fast to make it real.Audible is the leading creator and anbieter of premium digital spoken audio content, offering customers a rich destination for insight and inspiration to enhance their daily lives. They are on a mission to unleash the power of the spoken word. To do that, theyre amassing a talented group of software development engineers, data scientists, UX pros, communications experts and more. However, applying for a role at Audible wont be like any other hiring process. Audible promises the white glove treatment.We know that there are many opportunities available for Tech professionals today, so we have made a specific effort to control that which we have control over and have received high praise from candidates because of the candidate experience we provide, says Wecler. We like to call it humanizing the experience. We spend time getting to kn ow a candidates interests and whats important to them. We provide a comprehensive walkthrough of what they are going to experience in the interviews and prepare them for each step of the way. Our interviews are not easy and we want to make sure that candidates are prepared for the process. Candidates have told us they feel the Recruiting team is a partner to them in their interview journey.Now that weve piqued your interest, here we lay out how to get a coveted job at Audible . Take notesYou may think its impossible to know whether a company is perfect for you until after youve snagged the job. But with a bit of research- and asking some important questions- you can determine whether a company is the right fit for you before you accept an offer.When it comes to Audible, theres so much you can learn from their Glassdoor profile and their careers hub . Do your research and see what about their culture and values ring true for you.I strongly believe that in order to be a suc cessful employee at Audible, we must demonstrate the behaviors associated with our People Principles , says Wecler. Whether youre developing new content, working on an impressive tech stack, or introducing Audible to people around the globe, youll be part of a diverse group of firestarters who motivate and inspire each other through the stories we bring to life.Our People Principles guide the way Audible employees work to enhance the lives of customers. It starts with a focus on the customer and making deliberate choices to positively impact them. And, while we are working hard to deliver on our goals we Activate Caring by creating an environment where people are respectful.Knowing that there are many opportunities for tech professionals, Audible goes the extra mile to interview thoroughly and thoughtfully. One Glassdoor review sums up the typical interview process nicelyThe interview consisted of one call with the recruiter with some background questions, then a technical phon e screening with a software developer from the company with some behavioral questions in the beginning followed by two coding questions on a live codeshare site. Then I was brought onsite with 5 rounds of interviews, around 45min-1hour each. - Software Developer Engineer Interview ReviewThe application and interview process differs from role to role, but some of the ways we get to know you include your online application, assessments, phone interviews and onsite interviews. Onsite interview candidates can expect a 360-degree view of the company.Candidates are paired up with a lunch buddy to take a break from the interviews and to get a feel for the environment outside of the interview rooms. Theyll get a tour of our Newark campus and may get a peek behind the scenes of the content creation process with a tour of Audible studios, Wecler reveals.As the Director of Tech Recruiting, Wecler shared that he tends to ask behavioral interview questions or questions that will allow the candi date to share real stories about their past. Getting to know the candidate is important for him and his recruiters, who use the STAR technique . I am looking for teammates who can help make us better at what we do improve the way we work, make the candidate experience stronger, bring creative ideas to recruitment. For example, tell me about a time you had an idea to fix something that was broken or improve a process and were able to execute and deliver on that idea.Headquartered in Newark, New Jersey, Audible has done a tremendous amount of work to both improve and give back to the city. Sure, its neighbor New York City has all the marquee flash, but Wecler says that Newark is a gem and worthy of candidates considering relocation.I didnt grow up in New Jersey but have grown to appreciate all that it has to offer. Newark, NJ is located in one of the most vibrant metro areas in the world. You should consider moving to this area if you want to be exposed to true diversity. We have a diversity of culture with a brilliant spectrum of ethnic and religious backgrounds.In Newark, Audible supports students in low-income, under-resourced communities by providing high-quality literacy programs in schools, comprehensive high school and college internships, a dedicated scholarship program, and large-scale community engagement programs. Candidates looking for purpose, have found a corporate partner.If you are looking to be a part of a comeback story something big and make a positive impact on society then you should join us in Newark, says Wecler. Audible is redefining what a modern technology company means and is making a positive impact in our community through a number of exciting efforts. If you are mission-driven person Audible in Newark is a great distributionspolitik to be.Since joining Audible in 2015, Wecler has been inspired by his colleagues who have made Audible a long-term career choice. After all, the company has been around since 1997 and has made techni cal innovation an unflinching priority. Audible has been around for over 20 years and has proven it can stay relevant in rapidly changing times which speaks to the culture of innovation. While Audible already has a very successful business, we all feel there is still tremendous opportunity to grow, he says.For current Audible employees, its also the real and tangible impact that they have on their customers lives that keeps them motivated. Wecler says, we get to hear directly from our listeners via phone calls, tweets, emails, home videos sharing stories about what Audible means to them and their families and these stories are very inspiring. Some people may come to us simply to help make their commute more enjoyable while others come to us to help with solving literacy challenges. The impact is meaningful.If youre looking for a company where you can invest five years or more and are looking to innovate, Audible may be right for you. We create innovative experiences and immersive st ories so that people can feel the power of voice anywhere, anytime, without disruptions, says Wecler. As a modern company at the center of media, technology and storytelling Audible must evolve and adapt with the changing times and employees are expected to adapt and grow too.Are you an employer? Check out our Talent Solutions Blog .Thanks for finding us We cover everything from career advice to the latest company headlines.Were always looking for experts, executives and trends to feature on the Glassdoor blog. Interested? Contact us. And if youre looking for the latest in employer solutions and advice, we recommend our Talent Solutions Blog . It only takes a second see whos viewing your profile and monitor your reputation.

Human Resources Associate Job Description

Human Resources Associate Job DescriptionHuman Resources Associate Job DescriptionHuman Resources Associate Job DescriptionThis menschengerecht resources associate sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.Human Resources Associate Job ResponsibilitiesAccomplishes human resource objectives by obtaining, recording, forwarding, and explaining human resource information.Human Resources Associate Job DutiesProvides information by answering communications referring special communications to appropriate person.Obtains and orients temporary help by forwarding requirements and criteria to temporary services providing information and directions.Maintains human resources records by maintaining applications, rsums, and applicant logs.Verifies candidates background by contacting references.Enrolls new employees b y issuing forms and applications verifying completion.Helps employees by explaining benefit programs.Avoids legal challenges by complying with legal requirements.Maintains manager and employee confidence by keeping human resources information confidential.Updates job knowledge by participating in educational opportunities reading technical publications.Accomplishes human resources and organization mission by completing related results as needed.Human Resources Associate Skills and QualificationsReporting Skills, Administrative Writing Skills, Research Skills, Verbal Communication, Orienting Employees, Classifying Employees, Employment Law, Organization, Confidentiality, Time Management, Analyzing InformationEmployers Post a job in minutes to reach candidates everywhere. Job Seekers Search Human Resources Associate Jobs and apply on now. Read more abouthow the hiring processImprove your einstellungsgesprchs with a Post-Game ReviewWhy Hire Veterans? Answer For the Job SkillsRed Flags and Warnings in the Interview Process